Reza Merchandise Shipping Policy
Rockstar SwagUp is the Official Merchandiser for REZA, REZALIVE.com and REZA on Tour. All inquiries regarding online purchases of REZA Merchandise is handled by Rockstar SwagUp, a division of Rockstar Passes, LLC.
Email: [email protected]
Customer service is available from 8AM- 5PM CST Monday through Friday, excluding holidays. Should you have any questions regarding ordering our products or issues with your order, please contact Customer Service. We answer all responses within two (2) business days by email first then by phone.
All Orders processed between Monday and Thursday are shipped on Friday. Any orders processed on the weekend will ship the following Friday. Please ensure that the shipping address you provide during the checkout procedure is accurate and complete before placing your order. Your shipping address cannot be changed once your order has been processed. All orders are subject to address and billing verification. Some orders, regardless of shipping method, are placed on hold if the customer information does not allow authorization.
Orders cannot be cancelled, changed, or combined once it reaches the processing state. An order in the processing state is being prepared for shipping and can no longer be edited.
You will receive an email confirmation once your order has been confirmed. If you do not receive an email please contact us before placing another order for the same merchandise. Please email [email protected]
ORDER CHANGES OR CANCELLATION
Please note that we are unable to cancel, change, combine shipping or add items to an order once it has been processed. Although order change or cancellation requests are not guaranteed, we will make every effort to accommodate your request. Please contact us via email at [email protected]
If some of the items included in your order are out of stock, you will be notified via e-mail that your order has been received and the items out-of-stock will be shipped upon restocking. All back-ordered items will be shipped via standard shipping service at no additional charge.
Advance payment is required. You may pay for your order using Paypal or either a credit card from Visa, MasterCard, American Express, Discover, a debit card with a Visa or MasterCard logo or a charge card issued by American Express.
All prices are in US Dollars. Prices are subject to change anytime at the discretion of rezalive.com.
RETURNS AND EXCHANGES
We take great pride in our reputation for quality and excellent value. It is important to us that you are completely satisfied with your purchase. If you received a defective item and need to replace it, please email us at [email protected] The following items are not available for return or exchange after purchased-DVD’s, Downloads, MAGIC tricks & supplies, books, jewelry, and all discounted/promotional items- all purchases of these items are FINAL*)
Original shipping and handling fees are not refundable.
If you received a defective item and need to replace it, please email us at [email protected] To expedite correspondence, please include the order number in the subject line.
*Defective items will only be exchanged for the same item.
HOW TO RETURN/EXCHANGE
Place your items and copy of your invoice in a prepaid, insured, traceable method to ensure a safe and documented delivery. Please allow 14 days for us to receive and process your request.
c/o Rockstar Swagup
400 Natural Resources Drive
Little Rock, AR 72205
SHIPPING & HANDLING
All orders are processed and shipped within 3-5 business days. Please note that processing may be delayed based on current order fulfillment.
Once shipped, you will receive a confirmation email including your shipment tracking number.
Shipping charges are determined based on the item(s) weight, dimension, and destination. Please add all desired items to your shopping cart and proceed to checkout. We do not ship COD.
Orders shall be deemed delivered when the shipping carrier provides confirmation that the package was successfully delivered to the address you submitted during the checkout procedure. Rezalive.com & Rockstar SwagUp are not responsible for non-receipt of orders that have been deemed delivered. Rezalive.com & Rockstar SwagUp are also not responsible for non-receipt of orders due to failure to properly submit an accurate and complete shipping address during the order process.
*NO INTERNATIONAL SHIPPING AT THIS TIME*
If for any reason your order is classified as ‘undeliverable’ and is returned to Rockstar SwagUp, you will be notified via email. Your order will be cancelled due to a failed delivery attempt, and you will be issued a refund for your order subtotal. Shipping and handling will not be refunded. Rockstar SwagUp will not re-ship any order that is classified as undeliverable and returned to us.
AMENDMENT TO TERMS & CONDITIONS
Rezalive.com and Rockstar Swagup reserves the right to amend and alter these terms and conditions and any content or information contained on the website at any time.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
All items are shipped USPS, unless otherwise noted. In some instances orders are shipped via FedEx and UPS.
Thank you for purchasing at Rezalive.com and remember you can catch REZA live and on tour by checking out your dates at www.rezalive.com